Meet the Team

Paula Nuttall
Holiday Village Managing Director
With over 30 years travel industry experience, Paula is the founder and director of The Holiday Village. She has also been the main driver in setting up and implementing processes and support structures around our network of home and office based agents.

Phil Nuttall
CEO – Travel Village Group
Head of the family business, Phil has 38 years experience in the travel industry. He recently received 3 lifetime achievement awards & has a huge passion for customer care!

Amanda Taylor
Holiday Village Business Development Manager
Amanda supports our new and existing business owners with marketing and networking opportunities.
With a career in travel home-working since 1997, Amanda brings a wealth of experience to the role.

Susan Forsdike
Group Sales Support Manager
Over 32 years in the Travel Industry working for the family business. Susan enjoys helping our dedicated team of Travel Experts and pride herself on customer service. Recently nominated as Support Agent of the Year at the 2022 AAA Awards.

Layna Mcmoran
Marketing Executive
Layna works with the Holiday Villagers and our Blackpool HQ, ensuring they have social media assets, email campaigns, leaflets, banners, business cards and more!

Carol Reynolds
Financial Director
Carol has been with the company for over 20 years. She is a fully qualified in finance and accounting.

Karen Hodgin
Head of Operations
Karen has previous experience working for M&S, Co-Operative Travel and Thomas Cook. She has over 22 years experience in travel and customer care management management, and heads up our care team of 15.

Dan Turner
Group IT Manager
Dan is the man when it comes to our IT & Communication systems. He looks after the entire Group, both home based and in the office!

Leah Ormerwood
Operations Manager

Claire Chaudry
Customer Complaints Manager

Angela Garlick
Operations Manager

Vanessa Haigh
Ticketing

Gaynor Hanlon
Ticketing

Cheryl Allan
Care Team

Samantha Bonney
Care Team

Dawn Wootton
Care Team

Louise O’Rourke
Care Team

Millie Jackson
Care Team

Annie Shaw
Care Team

Emily Eland
Care Team

Alannah Flanders
Care Team

Courtney Tyerman
Care Team

Leah Ogden
Care Team

Forrest Clarke
Care Team

Deborah McKenna
Group Financial Controller

Holly Wilson
Group Financial Controller

Hetaher Cartmell
Finance Team

Carol-Anne Bolton
Finance Team

Tracey Land
Finance Team

Denise Marsden
Finance Team
