Meet the Team

With over 30 years travel industry experience, Paula is the founder and director of The Holiday Village. She has also been the main driver in setting up and implementing processes and support structures around our network of home and office based agents.

Head of the family business, Phil has 38 years experience in the travel industry. He recently received 3 lifetime achievement awards & has a huge passion for customer care!

Amanda supports our new and existing business owners with marketing and networking opportunities.
With a career in travel home-working since 1997, Amanda brings a wealth of experience to the role.

Over 32 years in the Travel Industry working for the family business. Susan enjoys helping our dedicated team of Travel Experts and pride herself on customer service. Recently nominated as Support Agent of the Year at the 2022 AAA Awards.

Layna works with the Holiday Villagers and our Blackpool HQ, ensuring they have social media assets, email campaigns, leaflets, banners, business cards and more!

Carol has been with the company for over 20 years. She is a fully qualified in finance and accounting.

Karen has previous experience working for M&S, Co-Operative Travel and Thomas Cook. She has over 22 years experience in travel and customer care management management, and heads up our care team of 15.

Dan is the man when it comes to our IT & Communication systems. He looks after the entire Group, both home based and in the office!